Returns & Refunds
Help with order problems
Report damage, defects, incorrect or missing orders within 30 days. Eligible issues qualify for a replacement or refund under the policy below. Custom orders are not returnable for a change of mind or incorrect size selection.
Our Commitment
At Frameable, we take pride in the quality of our products. Every print is inspected before shipping, and we use professional-grade materials to ensure your artwork looks stunning. If something isn't right, we want to know about it.
What's Covered
We will gladly provide a replacement or refund for:
- Damaged Items: Products that arrive damaged during shipping (frame cracked, glass broken, print torn, etc.)
- Defective Products: Manufacturing defects such as misprints, color issues, or framing errors
- Wrong Item: If you receive an item different from what you ordered
- Lost Packages: Orders that are confirmed lost in transit
Please Note
Because every order is custom-made specifically for you, we cannot accept returns for:
- • Change of mind or buyer's remorse
- • Incorrect size selection (please double-check before ordering)
- • Color variations due to monitor calibration differences
- • Low-resolution source images resulting in pixelation (we warn you during upload)
How to Request a Return or Replacement
If you need to request a return or replacement, please follow these steps:
- 1
Contact Us Within 30 Days
Email support@frameable.art within 30 days of receiving your order. If your package has not arrived, contact us so we can investigate; confirmed losses in transit are covered under this policy.
- 2
Include Order Details
Provide your order number and a description of the issue.
- 3
Send Photos
For damaged or defective items, please include clear photos showing the issue.
- 4
We'll Make It Right
Our team will review your request and respond within 1-2 business days with a resolution.
Refund Processing
Once your return or refund request is approved, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear on your statement, depending on your bank or card issuer.
Replacement Orders
If you prefer a replacement instead of a refund, we will prioritize your order and ship it as quickly as possible at no additional cost to you. Replacement orders typically ship within 3-5 business days of approval.
Need Help?
Our customer support team is here to help. Don't hesitate to reach out if you have any questions or concerns about your order.
support@frameable.art